If this is urgent and you are unwell, do not use this page. Call your doctor or go to an emergency department.
Email us
Tell us your name, the email address you sign in with, and what happened on which screen. Please do not email clinical questions; those go to your clinic.
I cannot sign in. Your account is created by your clinic and you receive an invitation link by email. If you never received one, or it has expired, ask your clinic to send it again. If you have an account and have forgotten your password, use "Forgot password?" on the sign-in screen.
My results are not showing. A result appears once your care team has released it to you. If the app says it could not reach your record, close it and open it again. If it still cannot, email us.
Something in my record is wrong. Your record is kept by your clinic and the app shows you what is in it. Contact your clinic and they will correct the record itself.
I want to change my details. Your address, phone number and next of kin can be changed in the app under More, then Profile. Your name and date of birth are part of your clinical record and are changed by your clinic.
I want to close my account. Open the app, go to More, then Settings, and start a deletion request. You can also email us. We will tell you what is removed and what your clinic is required by law to keep.
A charge is wrong. Your invoices are raised by your clinic. Contact your clinic about the amount, and us if the app is showing you the wrong thing.
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