In one paragraph. This app is a window onto the clinical record your clinic keeps about you. Your care, and your membership, are agreements between you and Fidere Clinic (Pty) Ltd. The app itself gives no medical advice and makes no clinical decision.
The app is published by Hofud Consulting Limited, registration C19166444, a company registered in Mauritius, which operates the platform.
Your clinical care and your membership are with Fidere Clinic (Pty) Ltd, registration 2026/526977/07, a company registered in South Africa. Your clinicians are registered with the Health Professions Council of South Africa and are responsible for their own clinical judgement.
You may use the app if you are 18 or older and your clinic has invited you. There is no public sign-up. Your account is yours alone. Do not share your password, and tell your clinic at once if you think somebody else has used your account.
The app shows you your own record: your results, your prescriptions, your plan, your appointments, your consents and your invoices. It lets you send some things back, such as your own medical history answers and a request for an appointment.
The app does not give medical advice. Nothing it shows you is a diagnosis, a treatment instruction or a second opinion. Every clinical word in it was written by your own clinician and released to you by them. Do not start, stop or change any treatment because of something you read on a screen. Speak to your clinician.
It is not for emergencies. If you are unwell and it is urgent, call your doctor or go to an emergency department. Do not use this app, and do not wait for a reply in it.
You see a result, a summary or a plan when your care team releases it to you, and not before. That is a clinical decision and it is theirs. If a screen shows you nothing, it will tell you whether there is genuinely nothing to show or whether it could not reach your record. It will not guess.
Your record is kept by your clinic and the app reproduces it. If something in it is wrong, tell your clinic and they will correct the record. You may also ask for a correction under the privacy notice.
Your membership fee and any charge for care are set by your clinic and are payable to your clinic. Every charge in this app is for healthcare services and goods delivered to you in person in South Africa by a licensed provider.
Where the app offers a card payment, it hands you to a licensed payment provider's own secure page. Your card details are entered there and are never seen or stored by the app. An invoice shows you what it is for before you pay it.
This app does not sell products and does not show you a product price.
You may ask to close your account at any time, from inside the app under More, or by email.
Closing your account removes your access. It does not erase your clinical record, because South African health law requires a treating provider to keep a patient record for a set period. We will tell you plainly what is deleted and what your clinic must keep. The privacy notice explains this in full.
Your clinic may end your membership in line with the membership terms you agreed with it.
We try to keep the app working and available, and we cannot promise it will never be down. It depends on your device, your network and services we do not control. Plan your care with your clinic, not around the app being up.
Your clinicians are responsible for your clinical care. We are responsible for running the platform with reasonable skill and care.
Nothing in these terms limits any liability that the law does not allow to be limited, including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Protection Act, 2008.
If these terms change in a way that affects you, the new version is published here with a new version number and date, and you are told inside the app.
These terms are governed by the law of the Republic of South Africa, which is where your care is delivered and where your clinic is registered. Any dispute is dealt with by the South African courts.
About the app, email adriaan@hofud.africa. About your care or your membership, contact Fidere Clinic (Pty) Ltd.